Effective Date: July 2026
At Mr. Sweepie®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order, contact us, or communicate with us, we may collect information including:
- Name and surname
- Contact details such as email address and telephone number
- Delivery address
- Billing information
- Order details
- Any information you provide through email or WhatsApp enquiries
We only collect information that is necessary to process orders, provide customer support, and improve our services.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Communicate with you regarding your purchase
- Provide customer support
- Respond to enquiries
- Provide international shipping quotations
- Improve our website and customer experience
- Meet legal and accounting requirements
We do not sell, rent, or trade your personal information to third parties.
3. Payments
Payments made through our website are processed securely by third-party payment providers.
We currently use PayFast for online payments and may introduce other secure payment providers, such as Yoco, in the future.
Mr. Sweepie® does not store your full payment card details.
Payment providers process your information according to their own privacy and security policies.
4. International Orders
Customers outside South Africa may contact us directly by email or WhatsApp.
For international orders, we may collect additional information required to prepare shipping quotations, arrange delivery, and assist with customs or import requirements.
5. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember preferences
- Improve website functionality
- Understand how visitors use our website
You may disable cookies through your browser settings, although some website features may not function correctly.
6. Third-Party Services
We may use trusted third-party services to help operate our website and process orders, including:
- Payment providers
- Courier and delivery services
- Website hosting services
- Website security and maintenance services
These providers only receive information necessary to perform their services.
7. Protecting Your Information
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Rights
You may request:
- Access to personal information we hold about you
- Correction of incorrect information
- Removal of information where legally permitted
- Details about how your information is used
To make a request, please contact us.
9. Data Retention
We retain customer information only for as long as necessary for:
- Completing transactions
- Providing customer service
- Meeting legal and accounting obligations
10. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: mr.sweepie1@gmail.com
WhatsApp: +27 82 563 4313
11. Changes to This Privacy Policy
Mr. Sweepie® reserves the right to update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.