Return Policy

Return Policy

Effective Date: July 2026

At Mr. Sweepie®, we want every customer to be satisfied with their purchase. If you need to return your Mr. Sweepie® kit, we are happy to assist, provided the following conditions are met.

1. Return Period

Customers may request a return within 7 days of receiving their order.

Before returning any product, customers must contact Mr. Sweepie® to request approval and receive return instructions.

2. Return Conditions

Returned products must be:

  • Unused
  • In new condition
  • Clean and free from dirt, sand, cement, or debris
  • Complete with all original components and packaging where applicable

Returns will not be accepted if:

  • The product has been installed and used
  • The bristles have been cut, trimmed, or modified
  • The product has been altered in any way
  • The brushes show signs of wear or damage
  • The product is returned dirty or not in its original condition

3. Product Suitability and Wear

Mr. Sweepie® is designed to keep sliding gate tracks clear of sand, stones, and debris while helping protect gate motors and improve gate operation.

For the product to work correctly and provide maximum lifespan, the area alongside the gate track must be suitable for the brushes to operate.

Damage or excessive wear caused by:

  • Uneven cement surfaces
  • Damaged or rough paving
  • Sharp edges beside the track
  • Incorrect installation
  • Obstacles interfering with brush movement

is not considered a product defect and is not covered under warranty or return claims.

4. Installation Responsibility

Mr. Sweepie® is designed for simple DIY installation.

Customers are responsible for ensuring that their gate track area is suitable before installation.

Installation instructions must be followed carefully to ensure correct operation and prevent unnecessary damage to the brushes.

5. Return Shipping Costs

Customers are responsible for all costs associated with returning a product to Mr. Sweepie®.

This includes:

  • Return courier or shipping costs
  • International return shipping charges
  • Customs duties
  • Import taxes
  • Any additional fees charged during the return process

Mr. Sweepie® cannot cover or reimburse return shipping costs, duties, taxes, or international return charges.

6. Refunds

Once a returned product has been received and inspected, we will confirm whether it meets the return requirements.

Approved refunds will be processed after inspection.

Original shipping costs are non-refundable unless the return is due to an error by Mr. Sweepie® or a confirmed product defect.

For international orders, any shipping costs, duties, taxes, or additional fees paid during the original delivery process are not refundable.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact Mr. Sweepie® as soon as possible.

Please provide:

  • Your order details
  • Photos of the product and packaging
  • A description of the issue

We will investigate the matter and assist in resolving the problem as quickly as possible.

8. Contact Us

For return enquiries, please contact:

Email: mr.sweepie1@gmail.com

WhatsApp: +27 82 563 4313

We are committed to providing quality products and excellent customer service.